Frequently Asked Questions
/ FAQ

Yes, your site will respond to requests like www.your-domain.com and your-domain.com with equal success.

By FTP protocol using an FTP program or browser. Using an FTP program: The most popular and user-friendly FTP programs are FilleZilla and Total Commander. Instructions for connecting to FTP using the FilleZilla program https://hostia.net/manual/kak_rabotat_po_ftp.html Using a browser: In the hosting activation letter you can find a link for a quick connection via FTP, open My Computer on your computer and paste this link into the address bar. The domain folder is located in the /domains/domain/public_html/ section, you need to upload your script to this folder.

Our NS servers and IP address are listed in the hosting activation letter, they are different on all servers. This information is also available in the billing panel https://hostia.net/billing/ under "My Account" - "Server Details".

Affiliate Program Description https://hostia.net/partnerskaya_programma.html Some of our banners https://hostia.net/partnerskiye_bannery.html other banners can be found in the billing under Partner Programme.

Website transfer from another hosting -> to Hostia, for new customers free of charge during first 7 days after ordering website hosting, please contact https://hostia.net/ticket/index.php?a=add support to order website transfer.

Yes, we offer new customers a free 10-day test period for website hosting. Simply place your hosting order on our website and create a ticket https://hostia.net/ticket/index.php?a=add in the Hosting Questions category.

Check your email in the spam category to see if it has been caught by the spam filter. If it is still not in your mailbox, log in to your billing account https://hostia.net/billing/ and you will see a copy of the email with your hosting details on the main billing page.

The files of your site should be uploaded to /domains/domains.com/public_html/. Once you have uploaded your files to this folder on the hosting, you can see them in your browser http://domains.com/файл.php

It takes 1-48 hours for a complete Internet DNS change to take place, during which time the domain will be fully operational. It is not possible to speed up this process. While the domain is not available, you can operate the website via the technical domain, the link to the technical domain is given in the hosting activation letter.

It should take 1-48 hours after registering a domain, during which time the domain will be fully operational. It is not possible to speed up this process. While the domain is not available, you can operate the website via the technical domain, the link to the technical domain is given in the hosting activation letter.

Yes, help with pictures is available at https://hostia.net/instruktsii_po_rabote.html.

Instructions with pictures https://hostia.net/manual/kak_sozdat_bazu_dannyx_mysql.html.

How to enter PhpMyAdmin, instruction with pictures https://hostia.net/manual/vxod_v_phpmyadmin.html.

Only .zip or tar.gz files can be extracted from the archive. Descriptions with pictures https://hostia.net/manual/raspakovka_arxivov_zip_tar_gz.html.

The script is your website files, upload the website files into the domain folder /domains/domain/public_html/

Yes, it does, you can change the PHP version in hosting control panel, under "PHP.INI settings".

In https://hostia.net/billing/ billing under My Data -> My Domains -> Manage DNS (button), you can change DNS domain.

To transfer a website from another hosting or your computer to us, instructions: 1) You need to copy all the files of your website, in the domain folder on your hosting /domains/domain/public_html/ 2) After copying files, you must import the database to us, instruction https://hostia.net/manual/importirt_mysql_cherez_phpmyadmin.html 3) Write the correct access to the database in the script configuration file. Also, change the path in the script configuration to a new one (if required).

If you see an error related to TLS, for example:
Response: 234 AUTH TLS successful
Status: Initializing TLS...
Error: Connection terminated after 20 seconds of inactivity
Error: Unable to connect to server
Disable TLS security! And try connecting without TLS.