Frequently Asked Questions
/ FAQ

Yes, your site will respond to requests like www.your-domain.com and your-domain.com with equal success.

To renew the hosting you will need the credentials of the https://hostia.net/billing/ Account Control Panel (billing panel). Under Pay Service -> Renew hosting you can renew hosting for the required time. Under Pay Service -> Renew domain you can renew the domain.

By FTP protocol using an FTP program or browser. Using an FTP program: The most popular and user-friendly FTP programs are FilleZilla and Total Commander. Instructions for connecting to FTP using the FilleZilla program https://hostia.net/manual/kak_rabotat_po_ftp.html Using a browser: In the hosting activation letter you can find a link for a quick connection via FTP, open My Computer on your computer and paste this link into the address bar. The domain folder is located in the /domains/domain/public_html/ section, you need to upload your script to this folder.

Our NS servers and IP address are listed in the hosting activation letter, they are different on all servers. This information is also available in the billing panel https://hostia.net/billing/ under "My Account" - "Server Details".

Spam is not allowed on our server. Every spam complaint is dealt with. If SPAM does occur the spammer's account will be blocked immediately.

At any time you can change your tariff plan to a higher one: In the https://hostia.net/billing/ Account Management Panel (billing) select "Payment for Services" -> "Change Billing Plan" , the system will automatically make calculations and, if necessary, transfer you to the selected tariff plan. If the new hosting plan is lower or equal in cost: In the billing panel https://hostia.net/billing/ in the section Additional services, you can order the service "Change/Update the tariff plan" ( in the comments, you must indicate the new desired tariff plan).

In order not to interfere with the operation of the scripts Safe Mode=off, is switched off. Safe_mod can be switched on for security, contact support for this.

Use POP3 and SMTP server to configure your mail program:. POP3: mail.yourDomain SMTP: mail.yourDomain.

If the billing panel is 0 days old, the account will be suspended. If the billing period is -30 days, the account is automatically deleted from the hosting server completely.

When paying via our website, an account is created automatically. When paying manually to our wallets, the payment will be credited from 1 hour to 24 hours, depending on the payment method.

A domain name in any zone is registered for a minimum of 1 year.

You can register a free .hhos.net domain when you book your hosting account. To check availability, please visit https://hostia.net/besplatnyy_domen.html. A maximum of one free domain may be registered per hosting account.

Registration of all domains other than zones .*.ua occurs in auto mode and takes less than a minute. Only in domain zones .*.ua there is a delay in registration, from a few minutes to several hours.

You can change the basic functions in hosting control panel - "PHP.INI settings. Illustrated instructions https://hostia.net/manual/redaktirovanie_parametrov_php_ini_servera.html

Yes, 300 seconds.

No. For the safety of our clients, shell access is prohibited.

Yes. SSI works in files with .shtml, .html, .htm extensions.

Affiliate Program Description https://hostia.net/partnerskaya_programma.html Some of our banners https://hostia.net/partnerskiye_bannery.html other banners can be found in the billing under Partner Programme.

30% of each hosting or reselling order. The minimum charge for each client referred to us is $0.3!

The correct path is /home/LOGIN/domains/DOMAIN/public_html LOGIN, DOMAIN - replace with your data!

You can enable global variables (register_globals) and most other functions in the control panel, under 'Setup PHP.INI'.

To enable the execution of PHP code in files with the .html extension, open the control panel, go to the PHP Settings section, and activate the PHP in HTML function.

To log into PhpMyAdmin, use your username and password for the database you have created.

Check your script's .htaccess file. There's probably a syntax error in it.

Regular rights:

To add a Cyrillic domain to hosting, it must be recoded into English. Instructions with illustrations https://hostia.net/manual/kak_dobavit_kirillicheskij_domen.html

You can reset your password by going to https://hostia.net/password.html

Reverse billing and recalculation costs 1 USD and is not credited to renewal. To change tariff plan in reverse you need to log in to your billing account https://hostia.net/billing/ under Pay Services -> Additional Services order service of tariff plan change in reverse, in comments of service you should specify new desired tariff plan.

Payment can be made via many terminals; to do this, go through the payment procedure for your order on our website and get yourself an invoice for payment at the terminal. A list of terminals as well as payment instructions can be seen when you try to Pay on the website.

We accept many payment methods, see how to pay by clicking on https://hostia.net/sposoby_oplaty.html

Check your email in the spam category to see if it has been caught by the spam filter. If it is still not in your mailbox, log in to your billing account https://hostia.net/billing/ and you will see a copy of the email with your hosting details on the main billing page.

Website transfer from another hosting -> to Hostia, for new customers free of charge during first 7 days after ordering website hosting, please contact https://hostia.net/ticket/index.php?a=add support to order website transfer.

Yes, we offer new customers a free 10-day test period for website hosting. Simply place your hosting order on our website and create a ticket https://hostia.net/ticket/index.php?a=add in the Hosting Questions category.

Check your email in the spam category to see if it has been caught by the spam filter. If it is still not in your mailbox, log in to your billing account https://hostia.net/billing/ and you will see a copy of the email with your hosting details on the main billing page.

The files of your site should be uploaded to /domains/domains.com/public_html/. Once you have uploaded your files to this folder on the hosting, you can see them in your browser http://domains.com/файл.php

It takes 1-48 hours for a complete Internet DNS change to take place, during which time the domain will be fully operational. It is not possible to speed up this process. While the domain is not available, you can operate the website via the technical domain, the link to the technical domain is given in the hosting activation letter.

It should take 1-48 hours after registering a domain, during which time the domain will be fully operational. It is not possible to speed up this process. While the domain is not available, you can operate the website via the technical domain, the link to the technical domain is given in the hosting activation letter.

Yes, help with pictures is available at https://hostia.net/instruktsii_po_rabote.html.

Instructions with pictures https://hostia.net/manual/kak_sozdat_bazu_dannyx_mysql.html.

How to enter PhpMyAdmin, instruction with pictures https://hostia.net/manual/vxod_v_phpmyadmin.html.

Only .zip or tar.gz files can be extracted from the archive. Descriptions with pictures https://hostia.net/manual/raspakovka_arxivov_zip_tar_gz.html.

All domain names are registered to customer data only.

If you fail to pay the domain renewal fee, the domain will be deactivated on the expiry date. Will be deleted after one month of non-payment.

1) Once a domain has been registered, it must take time for it to get onto the Internet, usually 6-48 hours. Only after 48 hours you can tell that the domain is not available. 2) Make sure that the domain is added to hosting, if not add it https://hostia.net/manual/kak_dobavit_eshhe_1_domen_na_akkaunt.html consider also point 1, should pass 48 hours after registration of the domain. 3) Check if the hosting NS is correct for the new domain. If hosting is registered with us, NS specified in the letter of activation, as well as in the billing panel https://hostia.net/billing/ under "My Account" -> "Data Server".

Instructions for changing an old domain to a new domain on hosting https://hostia.net/manual/kak_pereimenovat_domennoe_imya.html this new domain must be registered online.

Transfer the domain in your billing panel https://hostia.net/billing/ under My Details -> My Domains - "Transfer to other account", after that write to support for domain reissue https://hostia.net/ticket/index.php?a=add.

Instructions are illustrated https://hostia.net/manual/kak_sozdat_poddomen_subdomen.html. The subdomain folder is under /domains/domain/public_html/subdomain/ where your script should be uploaded.

The script is your website files, upload the website files into the domain folder /domains/domain/public_html/

Contact https://hostia.net/ticket/index.php?a=add support and they will write you instructions on how to transfer.

You can have multiple domains loaded one site at a time. Instructions are illustrated https://hostia.net/manual/kak_sozdat_zerkalo_dlya_domena.html

In hosting control panel, under "Domain Management" -> "Alias and Pointers," you can park a domain. The restrictions on domain parking are the same as for the number of domains on the hosting.

The website files must be uploaded to /domains/domain/public_html/.

If the domain is missing from the hosting control panel, recreate it in the "Domain Management" menu, section "Domain Management" -> "Recreate Domain".
Domain files are not deleted during re-creation!

You can use the online calculator at https://hostia.net/billing/calc.php to calculate the cost of ordering services before registering.

Change your mailbox password, you can do so in hosting control panel, under "Mail Management" -> "Mailboxes", there is a link to change the password next to the mailbox.

Illustrated instructions on how to create a mailbox https://hostia.net/manual/sozdanie_pochtovogo_yashhika_email.html once created you will see the authorisation details for the SMTP and POP connections.

Yes, in hosting control panel, you can find links to Webmail in the Mail category. As well as webmail available via your domain, http://домен/roundcube/

This is a system mailbox and is not recommended for mail handling. How to create your own mailbox https://hostia.net/manual/sozdanie_pochtovogo_yashhika_email.html

There are no restrictions, you can create an unlimited number of mailboxes.

There are restrictions (limit) on mailing letters for the entire account, up to 300 letters per day.
On tariff plans higher than HostYA 1 - these limits can be increased in the hosting control panel, in the Settings section.

Yes, it is allowed.

Instructions in the illustration for setting up mail for The Bat https://hostia.net/manual/nastrojki_pochty_v_the_bat.html email program This is roughly the same for other email programs. Be sure to enable STMP authentication to send emails.

Possibly your domain has been disconnected due to non-payment, check the due date in https://hostia.net/billing/ billing under My Data -> My Domains.

Yes, there is, instructions on how to set it up and enable it https://hostia.net/manual/kak_vklyuchit_spam_filtr.html.

You can disable Magic_quotes_gpc and some other features in hosting control panel, under "Setting up PHP.INI". Illustrated instructions https://hostia.net/manual/redaktirovanie_parametrov_php_ini_servera.html

You can change the permissions of a file or folder in the web hosting control panel, under "File Manager" select the file or folder for which you wish to change the permissions, set the desired permissions and click on "Set Permissions". Illustrated instructions on how to change permissions in hosting control panel https://hostia.net/manual/izmenenie_prav_dostupa_k_fajlu.html

Mod_rewrite is installed on the hosting, your script may not properly check the mod_rewrite installation.

Yes, it does, you can change the version to PHP 5.3 in DirectAdmn under "PHP.INI settings".

Yes, it does, you can change the PHP version in hosting control panel, under "PHP.INI settings".

Only .zip, tar.gz archives can be unpacked in hosting control panel, instructions with pictures https://hostia.net/manual/raspakovka_arxivov_zip_tar_gz.html

If you have deleted all the folders on your hosting, to restore the default folders/settings, go to section "System backups" - click on "Re-create account folders".
In this way, you can restore the account's system folders.
You need to upload your site (after recreating the folders) to the /domains/domain/public_html/ section.

You can create a backup of your entire account, it will contain all files and databases, all sites, for this, in the control panel in the "System backups" section -> the "Create your backup" button, you can create your backup.
Please note, the backup will be taken into account in the hosting disk!
Instructions in pictures https://hostia.net/manual/kak_sozdat_backup.html

Contact support and they will help you recover your data. Backups of files are done on a weekly basis. Backups of databases are done daily.

Contact support and they will help you restore the database. Backups of databases are done daily. Backups of files are done weekly.

You can restore a backup from any hosting, provided that there backup has been created in the hosting control panel. Upload backup archive to the backups/ folder at the root of your account, go to "Backup" section, select your backup and click "Restore" button.

You can restore your backup that you may have made before or contact https://hostia.net/ticket/index.php?a=add support and they will help you restore the site from a backup.

Instructions on how to create a database in hosting control panel https://hostia.net/manual/kak_sozdat_bazu_dannyx_mysql.html

Instructions on how to import the database https://hostia.net/manual/importirt_mysql_cherez_phpmyadmin.html

Instructions on how to export the database https://hostia.net/manual/eksport_bazy_dannyx_mysql_cherez_phpmyadmin.html

You can edit the database in PhpMyAdmin. Instructions on how to enter PhpMyAdmin https://hostia.net/manual/vxod_v_phpmyadmin.html

To connect to the database remotely, specify the server IP address as the server to connect to in your script. Before doing so, add your IP address from which the connection will be whitelisted https://hostia.net/manual/udalennoe_podklyuchenie_k_mysql.html

Check that the data for connecting to the database is correct. The database user data must be specified in order for the script to work with the database, example login_user If you have forgotten the database login and password, recover a new password, instructions https://hostia.net/manual/kak_izmenit_parol_bazy_dannyx_mysql.html

Try importing the base using the well-known Super Dumper script http://www.sypex.net/

Try importing the base using the well-known Super Dumper script http://www.sypex.net/. Instructions http://www.sypex.net/ru/products/dumper/docs/

Spamming is strictly prohibited on the hosting. It is also strictly forbidden to host sites which have been advertised by the SPAM method, such sites are stopped.

Such content is strictly prohibited.

Yes, the website traffic is unlimited. There are only load restrictions.

You can view the contract at https://hostia.net/dogovor.html

To renegotiate your hosting contract and owner, contact https://hostia.net/ticket/index.php?a=add support for instructions.

In https://hostia.net/billing/ billing under My Data -> My Domains -> Manage DNS (button), you can change DNS domain.

In https://hostia.net/billing/ billing under My Data -> My Domains -> Manage DNS (button), you can change DNS domain.

If the domain is in any other zone: You probably did not fill in the details for domain registration correctly. In https://hostia.net/billing/ billing under My Data -> My Domains -> Change Contact Details (button). You can check if your registration details are correct.

If the domain is in the .*.ua zone: It is necessary to wait for the manual processing of the application, within a few hours. If the domain is in any other zone: You probably filled in the data for domain registration incorrectly. In billing https://hostia.net/billing/ under My Data -> My Domains -> Change Contact Details< /u> (button). You can check if the registration data is correct. After a while the billing department will notify you of the reason for not registering a domain or register the domain manually.